Application Questions
IT Enterprise Desktop Admin
Full Time
Inova Health 
Sterling, VA 22170As an Information Technology (IT) Enterprise Desktop Administrator, you will be responsible for imaging and configuration, per defined standard operating procedures, of systems hardware/software related infrastructure. To help achieve our mission, you will complete tasks focused on imaging and the configuration of Windows desktop systems and all associated peripherals such as printers, scanners and e-signature pads. Your excellent oral and written communication skills will be necessary to communicate (technically and non-technically) with other team members, other technology services staff and vendors. With some guidance, you will ensure the successful and cooperative completion of tasks while resolving basic problems in a timely manner.
Job Responsibilities
Additional Requirements
Job Responsibilities
- Performs configuration of all peripherals to ensure working systems enable customers to be productive in their roles.
- Provides input, consistent with policies and procedures, to other Information Technology staff to define and manage warranty standard operating procedures (SOP) and repairs.
- Communicates problem solving measures taken for inclusion into SOP and policies so that recurring problems can be resolved.
- Proactively identifies and implements successful preventive measures for basic issues affecting desktops, printers and WOWs.
- Works from pre-defined SOP and checklists to ensure operating systems and systems software components are properly installed/configured for the enterprise desktop environment.
- Communicates and follows up in a positive and meaningful manner with senior team members and stakeholders on the status of problems/projects, proper procedures for system requests/maintenance, current task/project priorities and alternatives to requests for services that do not meet standards.
- Responds to and works tasks related to basic configuration problems of desktop infrastructure. Performs warranty repairs/warranty assessments and fixes.
- Ensures basic updates of documentation of procedures/standards on the proper imaging and configuring of operating systems software are complete and accurate.
Additional Requirements
Experience:
2 years minimum experience in supporting a complex desk environment with both administration and problem resolution of Microsoft Windows XP/Windows 7 and above issues. In depth understanding desktop antivirus and disk encryption software as well as knowledge of end user interactions with Active Directory concepts, integrations, and basic administration in a Windows environment. Demonstrated working knowledge of Group Policy Objects and Microsoft Office Software. Demonstrated experience with support of associated peripherals. Experience in troubleshooting protocols like HTTP, SMTP, FTP, SMB, DNS, and DHCP, TCI/IP in an enterprise environment.
Education:
Bachelor’s degree in computer science or related work experience
Skills:
Ability to plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures.
Must be able to communicate technical/complex information both verbally and in writing.
Ability to establish and maintain cooperation, understanding, trust, and credibility.
Willing and competent in performing multiple tasks concurrently and responding to emergency situations effectively.
Inova is Northern Virginia’s leading nonprofit healthcare provider. Our mission is to provide world-class healthcare – every time, every touch – to each person in every community we have the privilege to serve. Inova’s 18,000 team members serve more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes.
Safety Always: Learn how we keep our team members and patients
Safe@Inova.
By clicking above, you acknowledge that your information is being processed by Appcast and will be transmitted to the employer. See our Privacy Policy and Job Seeker Terms of Use.