POSITION OVERVIEW:

Guitar Center embodies the world of creativity and music by encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians and non-musicians alike to experience the joy that comes from creating music and supporting performed arts. We believe in creating inclusive environments that put our customers first, all the while fulfilling our company mission.

As an apprentice Repair Tech, you will gain the opportunity to train on a lifelong specialty skillset that will allow you to perform maintenance and repair services on customer-owned instruments. You will be guided to assist in maintenance of specific store inventory to further enhance the customer experience.

The program is structured to provide you world class support as you navigate what it takes to become a top tier technician. You will be required to complete 200 hours of apprenticeship prior to becoming eligible for graduation at our South Chicago location. At the close of the program, you will graduate and become eligible to become a Repair Technician in one of the stores in the service area, earning a badge which certifies you to perform skilled repairs unassisted.

After graduation, you will be able to:

• Earn a Trade in Instrument Repair: You will be GC Certified to perform restrings, setups, electronics repairs, nut and saddle fabrication, and fret leveling (level, crown, and polish) on customer and store owned instruments by gaining a new skillset.
• Demonstrate Customer Focus: Understand customer service principles and be able to provide an excellent customer experience. Connect with customers in a meaningful way. Develop approachable, genuine, knowledgeable, encouraging, passionate traits with a commitment to helping customers. Handle customer service issues.
• Demonstrate Initiative: Identify opportunities & issues with instruments and follow through on work activities to capitalize or resolve them. Demonstrate knowledge and skills including product, store operations.
• Engage in Selling:Work through Guitar Center certification program to gain a base understanding of how to sell products and develop sales techniques.

As a Repair Technician, you will be responsible for:

• Performing repair services on customer-owned instruments with a high level of craftsmanship and expertise
• Maintain store owned inventory, as needed
• Work with Asurion and other vendors to fulfill extended warranty and parts requests per the customer need
• Additional duties as assigned