POSITION OBJECTIVE

Working under occasional supervision, the Library Assistant 4 operates as a library specialist within the Knowledge and Creativity Commons. Work is subject to review within guidelines. Advanced knowledge of functional area policies and procedures is expected at this level with the ability to take responsibility for the unit in the absence of more senior staff. The library assistant 4 manages workflows and oversees technical processing for interlibrary loan services; hires, schedules, and trains staff and temporary employees; and may supervise students. The schedule is Sunday through Thursday 3:30 p.m. to 12 a.m.

ESSENTIAL FUNCTIONS

1. Student Employee Oversight. Supervise the work of assigned library and student staff. Hire, schedule, and train student staff, prepare performance evaluations, and monitor and approve student staff time worked to comply with university policy. (30%)
2. Knowledge and Creativity Commons: Provide first-contact customer service at all physical and online service points within the Commons to include training and maintenance of equipment, knowledge of collections and access within the physical stacks and the online catalog, general reference assistance, knowledge of the Freedman Center equipment and digital services, oversight of spaces, referrals, and directional assistance. (25%)
3. Evenings/Weekends: During evening and weekends oversee all level one service center activities to include staff supervision and scheduling, first-contact customer service support, problem resolution, payment management, and all facility and safety issues. Launch resource sharing duties. Respond to a variety of overnight issues and confirm resolution or effective referral. Responsible for the area in the absence of more senior level staff. (25%)
4. Stacks Management. Responsible to ensure user access to the stacks in the evening and weekend hours. Provide basic oversight of the library stacks system, shelving projects, and related staff training. Respond to and troubleshoot mechanical issues, communicate with technicians, report repairs. Collaborate to assess collection space requirements, determine shelving adjustments, and oversee any required shifting of collection. (7%)
5. Participate in professional development and engagement, including service on committees and working groups and attending learning sessions, maintaining awareness of current trends and developments in the field. (6%)
6. Contribute to and maintain a work culture of inclusion, diversity, equity and belonging. Recommend, implement, evaluate, and ensure adherence to customer services operating policies and procedures, adjust, as needed, to ensure effective and efficient operations; maintain written record of same. (6%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (1%)

CONTACTS

Department: Frequent contact with library staff in all library teams to maintain workflow.

University: Frequent contact with faculty and staff and/or staff of other campus libraries primarily in reference to cataloging queries and other customer services.

External: Frequent contact with vendors in resolving departmental specific issues.

Students: Frequent and direct contact both with student staff and student patrons to address concerns/ problems and/or use and interpret established procedures.

SUPERVISORY RESPONSIBILITY

Will monitor the performance of student employees and assist with the direct training of students.

QUALIFICATIONS

Education/Experience: High school education with 4 years of relevant experience; OR Associate’s degree and 1 year of relevant experience.

REQUIRED SKILLS

1. Ability to learn in detail a wide variety of constantly evolving policies concerning information resources at Case Western Reserve University libraries.
2. Technical skills. Familiarity with interlibrary loan services, automated library systems and management software, library bibliographic systems and library catalogs, computers (Windows or Mac, including basic software applications such as Word), and email, internet navigation/search skills.
3. Ability to handle details and multiple projects in an organized manner.
4. Strong interpersonal skills required to communicate in a culturally diverse environment.
5. Ability to convey policies or technical concepts to laypersons of varying skill levels under academic pressures.
6. Ability to create process training and write policy documentation
7. Willingness to assume responsibility.
8. Ability to exercise good judgment in situations that warrant individual interpretation of policies and procedures.
9. Ability to prioritize and assign priority tasks, and delegate portions as needed.
10. Ability to effectively collaborate with other staff members to achieve optimum service levels.
11. Ability to supervise students.
12. Ability to be proactive and creative in promoting change and development.
13. Awareness of information tools, changes, and improvements preferred.
14. Ability to work independently balanced with an ability to take direction from others.
15. Supervisory and customer service experience is desirable.
16. Ability to meet consistent attendance.
17. Ability to interact with colleagues, supervisors, and customers face to face.
18. Ability to work in and contribute to an environment of inclusion, diversity, equity, and belonging.

WORKING CONDITIONS

Typical office/library environment. The employee will perform repetitive motion using computer mouse and keyboard to type. The employee will be required to bend, stoop, reach, lift library materials. Nights and weekends may be required including Sunday through Thursday. Must be flexible to adjust the work schedule to accommodate changes in operational hours, including over university breaks, summers, and holidays and to meet staffing needs. This position is not eligible for the staff hybrid work program.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity.  Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Case Western Reserve University provides reasonable accommodations to applicants with disabilities.  Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation.  Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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